Patient Access & Care Concierge

Cedars-Sinai; California (MD); On-site; USD 25,000 - 34,000; Full time

Job summary

Cedars-Sinai is seeking a Patient Service Representative to maintain positive patient relations and handle accurate telephone communication. The role involves appointment scheduling, patient registration, payments, and high-quality customer service across Cedars Sinai Medical Network.

The position requires two years of outpatient medical office experience and a high school diploma or GED. Responsibilities include coordinating schedules, registrations, referrals, and insurance data while

Qualifications

• High school diploma or GED preferred.
• Two years of experience in outpatient medical office setting preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assists with resolving patient issues or raising patient issues.
• Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
• Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handles patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors and assess their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge
• Participates in daily huddles and staff meetings.
• Promotes and practice infection prevention standards and all department policies and procedures.

Skills

Customer service

Phone communication

Appointment scheduling

Education

High school diploma or GED

Job description

Cedars-Sinai is seeking a Patient Service Representative to maintain positive patient relations and handle accurate telephone communication. The role involves appointment scheduling, patient registration, payments, and high-quality customer service across Cedars Sinai Medical Network.

The position requires two years of outpatient medical office experience and a high school diploma or GED. Responsibilities include coordinating schedules, registrations, referrals, and insurance data while