Compassionate Front Desk & Health Center Assistant

Planned Parenthood of Metropolitan Washington, DC, Inc.; Washington (District of Columbia); On-site; USD 35,000 - 52,000; Full time

Job summary

Planned Parenthood of Metropolitan Washington, DC (PPMW) is seeking a Front Desk/Health Care Assistant who will be the first point of contact for clients and the public. You will manage reception, assist with scheduling, collect payments, verify insurance, and help ensure a clean, welcoming clinic environment while upholding privacy and quality standards.

Join a team focused on accessible reproductive health care and compassionate customer service, and support clinical staff across functions,

Qualifications

• High school diploma or GED required.
• Medical assistant certification preferred.
• Minimum 2 years of customer service experience.

Responsibilities

• Greet clients and visitors with warmth while maintaining privacy.
• Process registrations, payments, and insurance verification.
• Maintain clinic cleanliness and supply inventory.
• Support clinical staff with basic front desk tasks and referrals.
• Ensure HIPAA privacy compliance in all interactions.
• Triage calls and schedule appointments.

Skills

Customer service

Reception

Communication

Education

High school diploma

Medical assistant certification

Job description

Planned Parenthood of Metropolitan Washington, DC (PPMW) is seeking a Front Desk/Health Care Assistant who will be the first point of contact for clients and the public. You will manage reception, assist with scheduling, collect payments, verify insurance, and help ensure a clean, welcoming clinic environment while upholding privacy and quality standards.

Join a team focused on accessible reproductive health care and compassionate customer service, and support clinical staff across functions,