Patient Concierge - Eye Care (Full-Time)

Southcoast Health System, Inc.; Savannah (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

HSA/FSA

Dental

Vision

Life Insurance

Long-term disability

PTO

Holidays

401K with employer contribution

Supplemental insurance

Jury duty leave

Bereavement leave

Job summary

SouthCoast Health is seeking a Full-Time Patient Representative for our Eye Care Department to be the first and last point of contact for patients and their families, delivering a welcoming, professional experience that reflects the quality of care we provide.

As a front-line team member, you will greet patients, provide directions, monitor schedules, collect co-pays and manage check-in/check-out, while safeguarding confidentiality and adhering to clinic protocols and privacy standards.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of customer service experience, healthcare preferred.
• Professional communication and interpersonal skills.
• Strong organizational skills with the ability to prioritize tasks.
• Proficiency with computer systems and office software.
• Knowledge of customer service best practices.

Responsibilities

• Greet and assist patients and visitors in a courteous, professional manner.
• Provide directions and information as needed.
• Monitor physician schedules and communicate wait times.
• Collect co-pays and manage check-in/check-out procedures.
• Protect patient confidentiality and ensure privacy standards.
• Follow clinic protocols and notify appropriate personnel during emergencies.

Skills

Customer service

Communication

Organization

Computer literacy

Confidentiality

Education

High school diploma

Job description

SouthCoast Health is seeking a Full-Time Patient Representative for our Eye Care Department to be the first and last point of contact for patients and their families, delivering a welcoming, professional experience that reflects the quality of care we provide.

As a front-line team member, you will greet patients, provide directions, monitor schedules, collect co-pays and manage check-in/check-out, while safeguarding confidentiality and adhering to clinic protocols and privacy standards.