Patient Care Concierge & Scheduling Specialist

Atlantic-Eye-1; Eatontown (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

401(K) retirement savings with company

Medical, vision, dental insurance

Paid holidays and vacation

Employee discounts

Professional development opportunities

Job summary

Atlantic Eye, a leading ophthalmology practice, seeks a Patient Care Representative to be the welcoming face at the front desk. You will greet patients, manage check-ins/check-outs, schedule appointments, verify insurance, and handle co-pays with courtesy.

In this role you will use the EHR system to maintain accurate records, obtain referrals and prior authorizations, and support continuity of care across multiple locations in Monmouth County.

Qualifications

• Strong interpersonal and professional demeanor.
• Excellent organization and multitasking capabilities.
• Proficient with computer systems and electronic health records.
• Prior medical office or customer service experience preferred.
• Able to adapt in a fast-paced environment with a positive attitude.
• Knowledge of medical terminology, insurance processes, and scheduling is a plus.
• Bilingual preferred.

Responsibilities

• Greet patients warmly and ensure a positive experience.
• Answer incoming calls, relay messages, and provide accurate information.
• Manage patient check-ins and check-outs for a smooth process.
• Coordinate appointment scheduling and confirmations with accuracy.
• Verify insurance eligibility and update patient information.
• Collect co-pays and patient payments with precision.
• Use the EHR to maintain accurate patient records.
• Obtain referrals and prior authorizations as needed to access care.
• Handle confirmation calls and patient recalls to support continuity of care.

Skills

Interpersonal skills

Organizational skills

Multitasking

EHR proficiency

Customer service experience

Bilingual (preferred)

Education

High School Diploma or GED

Tools

EHR system

Job description

Atlantic Eye, a leading ophthalmology practice, seeks a Patient Care Representative to be the welcoming face at the front desk. You will greet patients, manage check-ins/check-outs, schedule appointments, verify insurance, and handle co-pays with courtesy.

In this role you will use the EHR system to maintain accurate records, obtain referrals and prior authorizations, and support continuity of care across multiple locations in Monmouth County.