Patient Concierge & Clinical Support Specialist

Lehigh Valley Health Network, Inc.; Northern (KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network is seeking a dedicated Medical Assistant to support a seamless patient experience. The role combines administrative, clerical, and clinical tasks to improve workflow and care coordination, while maintaining high patient-service standards.

You will verify insurance, register patients, assist providers, and maintain EMR documentation, ensuring efficient clinic operations and patient comfort throughout visits.

Qualifications

• Specialized Diploma as a Medical Assistant or LVPG Medical Assistant Trainee course completed.
• Associates degree in Medical Assistant preferred; credentials listed in job postings may apply.
• Certifications such as CMA/CCMA/CMAC/NCMA/NRCMA/RMA are considered upon hire.

Responsibilities

• Check-in/check-out patients and register accurate information.
• Verify insurer eligibility, collect co-pays or self-pay amounts, process referrals.
• Schedule appointments and optimize clinic workflow.
• Maintain electronic medical records (EMR) with accuracy.
• Assist providers with patient information collection and reviews.
• Prepare exam rooms and ensure proper sanitation and supplies.
• Collect lab specimens and prepare requisitions; assist with medications per orders.
• Provide post-discharge follow-up calls within 2–3 days.

Skills

EMR proficiency

Communication

Customer service

BLS Certification

Education

Medical Assistant diploma

Associate’s degree (preferred)

Certified Medical Assistant (CMA/ CCMA etc.)

Tools

EMR systems

Excel

Job description

Lehigh Valley Health Network is seeking a dedicated Medical Assistant to support a seamless patient experience. The role combines administrative, clerical, and clinical tasks to improve workflow and care coordination, while maintaining high patient-service standards.

You will verify insurance, register patients, assist providers, and maintain EMR documentation, ensuring efficient clinic operations and patient comfort throughout visits.