Patient Concierge & Care Navigator (Evenings)

2200 The Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 25,000 - 33,000; Part time

Job summary

Mass General Brigham in Boston is seeking a part-time Evening Patient Concierge to provide personalized assistance to patients, families, and visitors, ensuring non-medical needs are met. The role includes guiding visitors, coordinating transportation, assisting with scheduling, and serving as a liaison between patients and staff; 32 hours weekly in the evening shift.

The successful candidate will have a high school diploma and 1-2 years in customer service or healthcare; strong communication

Qualifications

• High School Diploma or Equivalent required.
• Experience in lieu of degree not accepted.
• 1-2 years of customer service or healthcare experience preferred.
• Familiarity with hospital services and scheduling systems preferred.

Responsibilities

• Provide personalized assistance to patients, families, and visitors.
• Guide and inform about hospital services, visiting hours, and procedures.
• Coordinate patient transportation within the hospital.
• Assist with appointment scheduling, rescheduling, or cancellations.
• Serve as liaison between patients, families, and staff.
• Support discharge with information and resources.

Skills

Interpersonal skills

Empathy

Customer service

Organization

Education

High School Diploma or Equivalent

Job description

Mass General Brigham in Boston is seeking a part-time Evening Patient Concierge to provide personalized assistance to patients, families, and visitors, ensuring non-medical needs are met. The role includes guiding visitors, coordinating transportation, assisting with scheduling, and serving as a liaison between patients and staff; 32 hours weekly in the evening shift.

The successful candidate will have a high school diploma and 1-2 years in customer service or healthcare; strong communication