Outdoor Patient Concierge (Evenings)

Massachusetts General Hospital; Boston (MA); On-site; USD 23,000 - 33,000; Full time

Job summary

Mass General Brigham's The General Hospital Corporation is seeking a 40-hour evening position to enhance the patient and visitor experience outdoors at 15 Parkman Street. You will serve as a liaison between patients, families, and hospital staff, delivering exceptional customer service and promoting a welcoming environment.

This role requires strong communication, empathy, and problem-solving to handle inquiries, assist with navigation, and support check-in/out processes in a fast-paced

Qualifications

• High School Diploma or Equivalent required; Healthcare Administration Associate's preferred.
• Experience in customer service, healthcare preferred.
• Excellent interpersonal and communication skills.
• Ability to handle sensitive situations with empathy.
• Proficiency with Microsoft Office Suite and general administrative tasks.

Responsibilities

• Greet patients, visitors, and staff with a warm and professional demeanor.
• Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.
• Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner.
• Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience.
• Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.
• Inform patients and visitors about additional hospital services and programs that may benefit them.

Skills

Welcoming demeanor

Patient navigation

Communication

Empathy

Customer service

Office software

Education

High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred

Job description

Mass General Brigham's The General Hospital Corporation is seeking a 40-hour evening position to enhance the patient and visitor experience outdoors at 15 Parkman Street. You will serve as a liaison between patients, families, and hospital staff, delivering exceptional customer service and promoting a welcoming environment.

This role requires strong communication, empathy, and problem-solving to handle inquiries, assist with navigation, and support check-in/out processes in a fast-paced