Evening Patient Concierge & Family Navigator

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 24,000 - 33,000; Part time

Job summary

Brigham and Women's Hospital, Inc. is seeking a patient concierge for 32 hours per week in the evenings.

This role provides personalized assistance to patients, families, and visitors, guiding them through hospital services, visiting hours, and procedures while coordinating transportation and facilitating smooth transitions during discharge. You will liaise with patients, families and staff, assist with appointment scheduling, and ensure compassionate, confidential support in a fast-paced

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of customer service or healthcare experience preferred.
• Excellent interpersonal and communication skills with a compassionate demeanor.

Responsibilities

• Provide personalized information about hospital services, visiting hours, and procedures.
• Coordinate patient transportation within the hospital (wheelchair assistance, escorts).
• Greet and assist visitors, guiding them to departments and answering questions.

Skills

Customer Service

Communication

Empathy

Hospital software

Education

High School Diploma

Job description

Brigham and Women's Hospital, Inc. is seeking a patient concierge for 32 hours per week in the evenings.

This role provides personalized assistance to patients, families, and visitors, guiding them through hospital services, visiting hours, and procedures while coordinating transportation and facilitating smooth transitions during discharge. You will liaise with patients, families and staff, assist with appointment scheduling, and ensure compassionate, confidential support in a fast-paced