Hospital Patient Concierge & Care Liaison (Evenings)

Brigham and Women's Hospital; Boston (MA); Sur place; USD 24 000 - 33 000; Plein temps

Résumé du poste

Brigham and Women's Hospital is seeking a Patient Services Assistant to support patients, families, and visitors in the evenings. This 32-hour-per-week onsite role focuses on non-medical needs and helping everyone navigate the hospital efficiently.

You will guide guests on services, visiting hours, and procedures; coordinate intra-hospital transport; assist with appointment scheduling and discharge information; and act as a compassionate liaison with staff, while upholding privacy and dignity.

Qualifications

• High School Diploma or Equivalent required.
• Can this role accept experience in lieu of a degree? No.
• Customer service or healthcare experience preferred (1–2 years).

Responsabilités

• Provide personalized assistance and support to patients, families, and visitors.
• Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures.
• Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas.
• Serve as a liaison between patients, their families, and hospital staff.
• Assist patients in navigating appointment scheduling, rescheduling, or cancellations.
• Greet and assist visitors, providing information about visiting hours, policies, and amenities.
• Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials.
• Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility.

Connaissances

Hospital knowledge

Scheduling systems

Interpersonal skills

Organizational skills

Computer proficiency

Confidentiality

Formation

High School Diploma or Equivalent

Description du poste

Brigham and Women's Hospital is seeking a Patient Services Assistant to support patients, families, and visitors in the evenings. This 32-hour-per-week onsite role focuses on non-medical needs and helping everyone navigate the hospital efficiently.

You will guide guests on services, visiting hours, and procedures; coordinate intra-hospital transport; assist with appointment scheduling and discharge information; and act as a compassionate liaison with staff, while upholding privacy and dignity.