Evening Patient Concierge & Care Navigator

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Brigham and Womens Hospital, Inc. in Boston is seeking a Patient Services Assistant for 40-hour evening shifts to help patients, families, and visitors with non-medical needs and hospital navigation.

You will guide patients to services, coordinate transportation within the hospital, assist with appointments, and support the discharge process to ensure a smooth transition home. The role emphasizes empathy, strong communication, and confidentiality; a High School Diploma is required and 1–2 years

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service or healthcare preferred (1–2 years).
• Knowledge of hospital services, departments, and procedures ideal.

Responsibilities

• Provide personalized assistance to patients, families, and visitors.
• Offer guidance on hospital services, visiting hours, and procedures.
• Coordinate and arrange intra-hospital transportation and escort patients as needed.
• Assist with appointment scheduling, rescheduling, or cancellations.
• Greet and assist visitors with information about hours, policies, and amenities.
• Support discharge planning by ensuring patients/families have necessary information for transition home.

Skills

Customer service

Communication

Organization

Computer skills

Hospital navigation

Education

High School Diploma or equivalent

Tools

Appointment scheduling software

Job description

Brigham and Womens Hospital, Inc. in Boston is seeking a Patient Services Assistant for 40-hour evening shifts to help patients, families, and visitors with non-medical needs and hospital navigation.

You will guide patients to services, coordinate transportation within the hospital, assist with appointments, and support the discharge process to ensure a smooth transition home. The role emphasizes empathy, strong communication, and confidentiality; a High School Diploma is required and 1–2 years