Evening Patient Concierge & Navigator

Brigham and Women's Hospital; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Brigham and Women's Hospital is seeking a patient services assistan t to provide personalized support to patients, families, and visitors in an onsite role. You will guide on hospital services, schedules, and procedures, and coordinate internal transportation and discharge support.

This evening, full-time position offers opportunities to interact with diverse teams, maintain high service standards, and ensure smooth patient experiences across departments and settings.

Qualifications

• Knowledge of hospital services, departments, and procedures.
• Familiarity with appointment scheduling systems and hospital software.
• Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor.
• Strong organizational abilities and attention to detail.
• Proficiency in using computer systems, communication tools, and relevant software.
• Ability to handle confidential and sensitive information with integrity.

Responsibilities

• Provide personalized assistance and support to patients, families, and visitors.
• Guide about hospital services, visiting hours, and procedures.
• Coordinate patient transportation within the hospital.
• Serve as liaison between patients, families, and staff.
• Assist with appointment scheduling, rescheduling, or cancellations.
• Greet and assist visitors with visiting hours, policies, and amenities.
• Coordinate provision of comfort items for patients.
• Assist with discharge process and information for transition home.

Skills

Hospital services knowledge

Appointment scheduling systems

Interpersonal communication

Organizational skills

Computer systems proficiency

Education

High School Diploma or Equivalent

Job description

The Brigham and Women's Hospital is seeking a patient services assistan t to provide personalized support to patients, families, and visitors in an onsite role. You will guide on hospital services, schedules, and procedures, and coordinate internal transportation and discharge support.

This evening, full-time position offers opportunities to interact with diverse teams, maintain high service standards, and ensure smooth patient experiences across departments and settings.