Patient Concierge & Care Coordinator

HCA Healthcare, Inc.; Cross Roads (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work (PTO)

401(k) plan with match

Education support / tuition assistance

Fertility and family building benefits

Job summary

CareNow is seeking a Patient Representative to support urgent care clinics across our network. You will handle patient check-in, answer and triage phone inquiries, verify insurance information, and ensure smooth processing of scheduling and documentation.

Qualifications include 1 year of clinical experience (preferred), BLS certification within 30 days, strong customer service, and comfort using multiple computer programs. This role supports seamless patient care in a fast-paced environment.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred.
• BLS certification within 30 days of start required.
• Strong customer service skills.
• Ability to work with multiple computer programs.

Responsibilities

• Checks-in patients in a timely manner and follows Web Check-in procedures.
• Answers clinic phones and provides information or routes questions as needed.
• Verifies insurance timely and accurately.
• Ensures occupational client’s preference card is followed and occupational procedures.

Skills

Customer service

Computer proficiency

Adaptability

Education

BLS certification (within 30 days)

Job description

CareNow is seeking a Patient Representative to support urgent care clinics across our network. You will handle patient check-in, answer and triage phone inquiries, verify insurance information, and ensure smooth processing of scheduling and documentation.

Qualifications include 1 year of clinical experience (preferred), BLS certification within 30 days, strong customer service, and comfort using multiple computer programs. This role supports seamless patient care in a fast-paced environment.