Patient Access & Care Concierge

HCA Healthcare, Inc.; Kansas City (MO); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits

Wellbeing support

Paid time off

401(k) match

Education support

Discounts for services

Descrizione del lavoro

HCA Healthcare, Inc. is seeking a Patient Representative to join CareNow, part of a nationwide network of healthcare services. The role focuses on timely patient check-ins, insurance verification, and delivering strong customer service across clinic operations.

Responsibilities include handling phone inquiries, ensuring accurate demographic data, following procedures, and maintaining daily balance integrity. The position emphasizes patient-centered care within a large healthcare network.

Competenze

• 1 year of clinical experience in a patient care setting is preferred.
• Strong customer service skills.
• Ability to work with multiple computer programs.

Mansioni

• Checks-in patients in a timely manner and follows Web Check-in procedures.
• Answers clinic phone calls and provides information or routes questions.
• Verifies insurance timely and accurately.
• Ensures occupational client’s preference card is followed and occupational procedures.
• Reviews patient paperwork to ensure completeness and collects insurance/demographic information.
• Completes Daily Balance Checklist after each shift and documents all forms of payment.

Conoscenze

Clinical experience

Customer service

Computer proficiency

Descrizione del lavoro

HCA Healthcare, Inc. is seeking a Patient Representative to join CareNow, part of a nationwide network of healthcare services. The role focuses on timely patient check-ins, insurance verification, and delivering strong customer service across clinic operations.

Responsibilities include handling phone inquiries, ensuring accurate demographic data, following procedures, and maintaining daily balance integrity. The position emphasizes patient-centered care within a large healthcare network.