Patient Services Coordinator - Incentive Eligible

HCA Healthcare, Inc.; Melissa (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) plan with match

Tuition assistance

Life insurance

Employee discounts

Job summary

HCA Healthcare, Inc. is seeking a Patient Representative for CareNow to support urgent care operations, verify insurance details, and assist patients with check-in processes.

This role emphasizes high-quality customer service in a fast-paced clinic environment. The position requires handling multiple computer systems, prompt patient interaction, and adherence to policy for accurate documentation and scheduling.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred.
• Obtain BLS certification within 30 days of start required.
• Strong customer service skills.
• Ability to work with multiple computer programs.

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed.
• Answers phone calls to the clinic and provides information or refers questions to others as needed.
• Verifies insurance timely and accurately.
• Ensures the occupational client’s preference card is followed and occupational procedures.
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information.
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented.

Skills

Clinical experience

BLS certification

Customer service

Computer skills

Job description

HCA Healthcare, Inc. is seeking a Patient Representative for CareNow to support urgent care operations, verify insurance details, and assist patients with check-in processes.

This role emphasizes high-quality customer service in a fast-paced clinic environment. The position requires handling multiple computer systems, prompt patient interaction, and adherence to policy for accurate documentation and scheduling.