Patient Concierge & Front Desk Coordinator

uoflhealth; Louisville (KY); On-site; USD 21,000 - 28,000; Full time

Job summary

UofL Health is seeking a friendly receptionist to greet patients, schedule appointments, and maintain accurate records. The role emphasizes patient-centered service, professional phone etiquette, and teamwork within a busy medical setting.

The ideal candidate has a high school diploma, strong communication skills, and prior healthcare exposure. Responsibilities include checking patients in/out, assisting with forms, and coordinating with clinicians to ensure smooth visits.

Qualifications

• High school diploma or equivalent required.
• 1 year healthcare experience preferred.
• Strong customer service and communication skills required.
• Must understand and demonstrate professional phone etiquette.

Responsibilities

• Greet patients and visitors warmly and direct them appropriately.
• Schedule appointments and maintain patient records in the EMR system.
• Complete patient intake forms and ensure accuracy of information.
• Assist patients with questions and provide information as needed.
• Process orders, referrals, and test requests and communicate instructions clearly.
• Print patient education materials and test instructions as required.
• Check patients out of the EMR after visits and confirm next steps.

Skills

Customer service

Communication

Phone etiquette

Basic computer skills

Education

High School Diploma or GED/Equivalent

Job description

UofL Health is seeking a friendly receptionist to greet patients, schedule appointments, and maintain accurate records. The role emphasizes patient-centered service, professional phone etiquette, and teamwork within a busy medical setting.

The ideal candidate has a high school diploma, strong communication skills, and prior healthcare exposure. Responsibilities include checking patients in/out, assisting with forms, and coordinating with clinicians to ensure smooth visits.