Patient Communications Specialist - Medical Office

University Physicians' Association, Inc.; Knoxville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

University Physicians' Association, Inc. is seeking a compassionate Phone Operator to manage high volumes of incoming calls in a fast-paced cancer care setting. You will triage, schedule appointments in the EHR, and relay information accurately to patients and providers.

The role requires excellent communication, professionalism under pressure, and strict HIPAA compliance, with a Monday-Friday schedule 8:00 am–4:30 pm at the Cancer Institute.

Qualifications

• High school diploma or equivalent; additional training in medical terminology or healthcare administration is a plus.
• Previous experience in a healthcare or medical office setting preferred.
• Proficient in using multi-line phone systems and EHR software (e.g., Epic, Cerner, Athena).
• Strong communication, organizational, and multitasking skills.
• Ability to remain calm and professional in high-pressure situations.
• Knowledge of HIPAA regulations and patient privacy standards.

Responsibilities

• Answer and triage incoming calls from patients, providers, and other healthcare professionals.
• Schedule, confirm, and cancel patient appointments using electronic health record (EHR) systems.
• Provide general information about the facility, services, and policies.
• Route calls to appropriate departments or personnel, including urgent or emergency calls.
• Take accurate messages and ensure timely follow-up.
• Verify patient information and update records as needed.
• Maintain confidentiality in accordance with HIPAA and organizational policies.
• Assist with administrative tasks such as faxing, scanning, and data entry.

Skills

Phone systems

HIPAA compliance

Medical office procedures

Communication skills

Education

High school diploma or equivalent

Medical terminology training

Tools

Epic

Cerner

Athena

Job description

University Physicians' Association, Inc. is seeking a compassionate Phone Operator to manage high volumes of incoming calls in a fast-paced cancer care setting. You will triage, schedule appointments in the EHR, and relay information accurately to patients and providers.

The role requires excellent communication, professionalism under pressure, and strict HIPAA compliance, with a Monday-Friday schedule 8:00 am–4:30 pm at the Cancer Institute.