Phone Operator

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Job summary

University Physicians' Association, Inc. (UPA) seeks a compassionate Phone Operator for the Cancer Institute location. You will manage high call volumes, triage inquiries, schedule appointments, and maintain patient information with discretion.

In a fast-paced medical office, you will rely on strong communication, organization, and HIPAA awareness to provide timely, accurate information to patients, families, and healthcare providers while supporting basic administrative tasks.

Qualifications

• High school diploma or equivalent; training in medical terminology is a plus.
• Healthcare experience in a medical office setting preferred.
• Proficient with multi-line phone systems and EHR software (Epic, Cerner, Athena).
• Strong communication, organizational, and multitasking skills; HIPAA aware.

Responsibilities

• Answer and triage incoming calls from patients, providers, and other healthcare professionals.
• Schedule, confirm, and cancel patient appointments using EHR systems.
• Provide general information about the facility, services, and policies.
• Route calls to appropriate departments or personnel, including urgent or emergency calls.
• Take accurate messages and ensure timely follow-up.
• Verify patient information and update records as needed.
• Maintain confidentiality in accordance with HIPAA and policies.
• Assist with administrative tasks such as faxing, scanning, and data entry.

Skills

Phone etiquette

Communication skills

Organizational skills

Multitasking

HIPAA knowledge

Education

High school diploma or equivalent

Medical terminology training (preferred)

Tools

Epic

Cerner

Athena

Job description

Description

Location: Cancer Institute

Job Type: Full-Time, Monday-Friday 8a-4:30p

Department: University Cancer Specialists

Job Summary

We are seeking a compassionate and detail-oriented Phone Operator to manage high volumes of incoming calls in a medical setting. We're looking for a proactive, self-sufficient individual who takes initiative and thrives in a fast-paced environment without needing constant oversight. This role is essential in ensuring patients, families, and healthcare providers receive timely and accurate information. The ideal candidate will have excellent communication skills, a calm demeanor, and a strong understanding of medical office procedures.

Key Responsibilities

• Answer and triage incoming calls from patients, providers, and other healthcare professionals.
• Schedule, confirm, and cancel patient appointments using electronic health record (EHR) systems.
• Provide general information about the facility, services, and policies.
• Route calls to appropriate departments or personnel, including urgent or emergency calls.
• Take accurate messages and ensure timely follow-up.
• Verify patient information and update records as needed.
• Maintain confidentiality in accordance with HIPAA and organizational policies.
• Assist with administrative tasks such as faxing, scanning, and data entry.

Requirements

Qualifications

• High school diploma or equivalent; additional training in medical terminology or healthcare administration is a plus.
• Previous experience in a healthcare or medical office setting preferred.
• Proficient in using multi-line phone systems and EHR software (e.g., Epic, Cerner, Athena).
• Strong communication, organizational, and multitasking skills.
• Ability to remain calm and professional in high-pressure situations.
• Knowledge of HIPAA regulations and patient privacy standards.

Working Conditions

• Fast-paced medical office or hospital environment.
• May require long periods of sitting and headset use.