Office Assistant II | Oncology

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Hillman Cancer Center in Pittsburgh is seeking an experienced Medical Office Assistant to support our oncology practice at St. Clair Hospital. You will be answering phones, scheduling patient appointments, and assisting with billing and medical records in a patient-centered, team-oriented environment.

The role emphasizes compassion, collaboration, and accurate information handling in a busy outpatient setting with no evenings, weekends, or holidays.

Qualifications

• High school diploma or GED required.
• Three years of work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience required.

Responsibilities

• Verify information and records in the medical record and scheduling system; prepare patient charts for upcoming appointments.
• Complete paperwork like encounter forms and referrals; assist with billing information generation.
• Greet and register patients; provide instructions and directions; manage check-in/check-out.
• Assist with inpatient billing processes and transcription/ dictation issues; ensure accuracy.
• Process medical records release requests.
• Identify stock levels and assist with ordering/inventory management.
• Maintain and update physician schedules to ensure proper appointments.

Skills

Medical terminology

Phone etiquette

Customer service

Education

High school diploma or GED

Tools

EMR system

Scheduling software

Billing system

Microsoft Word

Job description

Make a Meaningful Impact at UPMC Hillman Cancer Center

UPMC Hillman Cancer Center is seeking an experienced medical Office Assistant to support our medical oncology practice at St. Clair Hospital.

As part of the UPMC Hillman Cancer Center culture, we are a patient‑focused, highly collaborative team that always puts patients first. We’re looking for individuals who are passionate about working in an environment where compassion, teamwork, and patient care truly matter.

Why Choose Us?

• Purpose-Driven Work: Play a vital role in answering phones and managing patient appointments, ensuring timely and compassionate care.
• Work-Life Balance: Enjoy a Monday–Friday daylight schedule—no evenings, weekends, or holidays.
• Patient-Centric Approach: Assist patients both in person and over the phone, providing essential information and collaborating with various departments.
• Ideal Candidate: If you have prior experience in an outpatient medical office, are comfortable with high call volumes, and have a knack for electronic medical records and medical terminology, we want to hear from you!
• Make an Impact: Explore this opportunity and discover how you can positively influence the lives of others while building the career you’ve always dreamed of.

Responsibilities

• Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments.
• Completes necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.Maintain a clean, orderly waiting area including beverage area and reading materials.
• Answer questions regarding patient appointments and testing.Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Assist with inpatient billing process.
• Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
• Process medical records release requests.
• Identify stock levels of office supplies and assist with ordering/inventory management.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Answer telephone, screens calls, takes messages and provides information in a courteous manner.
• Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
• Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers.
• High school diploma or GED
• Three years of work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience required.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran