Medical Phone Operator & Patient Scheduler

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Job summary

University Physicians' Association, Inc. (UPA) seeks a compassionate Phone Operator for the Cancer Institute location. You will manage high call volumes, triage inquiries, schedule appointments, and maintain patient information with discretion.

In a fast-paced medical office, you will rely on strong communication, organization, and HIPAA awareness to provide timely, accurate information to patients, families, and healthcare providers while supporting basic administrative tasks.

Qualifications

• High school diploma or equivalent; training in medical terminology is a plus.
• Healthcare experience in a medical office setting preferred.
• Proficient with multi-line phone systems and EHR software (Epic, Cerner, Athena).
• Strong communication, organizational, and multitasking skills; HIPAA aware.

Responsibilities

• Answer and triage incoming calls from patients, providers, and other healthcare professionals.
• Schedule, confirm, and cancel patient appointments using EHR systems.
• Provide general information about the facility, services, and policies.
• Route calls to appropriate departments or personnel, including urgent or emergency calls.
• Take accurate messages and ensure timely follow-up.
• Verify patient information and update records as needed.
• Maintain confidentiality in accordance with HIPAA and policies.
• Assist with administrative tasks such as faxing, scanning, and data entry.

Skills

Phone etiquette

Communication skills

Organizational skills

Multitasking

HIPAA knowledge

Education

High school diploma or equivalent

Medical terminology training (preferred)

Tools

Epic

Cerner

Athena

Job description

University Physicians' Association, Inc. (UPA) seeks a compassionate Phone Operator for the Cancer Institute location. You will manage high call volumes, triage inquiries, schedule appointments, and maintain patient information with discretion.

In a fast-paced medical office, you will rely on strong communication, organization, and HIPAA awareness to provide timely, accurate information to patients, families, and healthcare providers while supporting basic administrative tasks.