Patient Communications Specialist (Call Center)

GI Alliance; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

GI Alliance is seeking an experienced Phone Operator Specialist to manage front-desk telephone operations in Austin, TX. The role centers on triaging calls, relaying messages, and acting as a liaison between patients and medical staff.

The ideal candidate will have a high school diploma or GED, some college preferred, and at least six months of call center experience, with strong communication and computer skills. This position requires professionalism and reliability in a healthcare setting.

Qualifications

• High School diploma or GED required; some college preferred.
• Minimum six months of experience in a call center environment.
• Strong written and verbal communication skills.

Responsibilities

• Answer incoming calls courteously and connect callers with the correct extension.
• Take and relay messages accurately and promptly.
• Triage calls and direct urgent matters to clinical staff as needed.
• Perform operator functions including setting up conference calls and reporting malfunctions.
• Provide a pleasant and helpful phone contact for callers.
• Assist with clerical duties to maintain workflow in the department.

Skills

Excellent communication

Proficient computer skills

Multi-tasking

Initiative and ethics

Education

High School diploma or GED

Some college

Job description

GI Alliance is seeking an experienced Phone Operator Specialist to manage front-desk telephone operations in Austin, TX. The role centers on triaging calls, relaying messages, and acting as a liaison between patients and medical staff.

The ideal candidate will have a high school diploma or GED, some college preferred, and at least six months of call center experience, with strong communication and computer skills. This position requires professionalism and reliability in a healthcare setting.