Phone Operator Specialist

Paycom; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

GI Alliance in Austin, TX is seeking an experienced Phone Operator Specialist to provide a full range of telephone switchboard duties, triaging calls, relaying messages, and connecting callers to the correct extensions.

The role requires excellent communication, basic clerical skills, and the ability to multitask in a fast-paced medical environment. The position emphasizes courteous service and timely response to urgent calls, with a strong commitment to patient care and professionalism.

Qualifications

• High School diploma or GED required; some college preferred.
• Minimum six months experience in a call center.
• Strong verbal and written communication skills.

Responsibilities

• Courteously and efficiently answer all incoming calls and connect callers with the correct extension.
• Take and relay messages accurately and in a timely manner.
• Respond to emergency and urgent calls from patients promptly.
• Perform operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions.
• Provide a pleasant and helpful phone contact for callers.
• Perform clerical duties as assigned to maintain workflow in the department.

Skills

Telephone etiquette

Excellent communication

Clerical skills

Multi-tasking

Proficient computer skills

Education

High School diploma or GED

Job description

GI Alliance is seeking an experienced Phone Operator Specialist.Duties of this position include, but are not limited to, the following:Position purposeProvide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.Responsibilities/Duties/Functions/Tasks:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Courteously and efficiently answers all incoming calls and connects callers with the correct extension.Takes and relays messages in an accurate and timely manner.Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.Provides a pleasant and helpful phone contact for callers.Performs clerical duties as assigned to maintain workflow in the department.Perform other duties as assigneQualificationsEducation: High School diploma or GED. Some college preferred.Experience: Minimum six (6) months experience in a call center environment.Additional Qualifications N/APerformance Requirements:Excellent communication skills, both written and verbal.Proficient technical (computer) skills.Ability to multi-task and prioritize.Self-motivated with initiative.Strong sense of ethics.GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.No phone calls or agencies, please.EEO/AA-M/F/disabled/protected veteran