Phone Operator Specialist (32543)

GI Alliance; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

GI Alliance is seeking an experienced Phone Operator Specialist to manage front-desk telephone operations in Austin, TX. The role centers on triaging calls, relaying messages, and acting as a liaison between patients and medical staff.

The ideal candidate will have a high school diploma or GED, some college preferred, and at least six months of call center experience, with strong communication and computer skills. This position requires professionalism and reliability in a healthcare setting.

Qualifications

• High School diploma or GED required; some college preferred.
• Minimum six months of experience in a call center environment.
• Strong written and verbal communication skills.

Responsibilities

• Answer incoming calls courteously and connect callers with the correct extension.
• Take and relay messages accurately and promptly.
• Triage calls and direct urgent matters to clinical staff as needed.
• Perform operator functions including setting up conference calls and reporting malfunctions.
• Provide a pleasant and helpful phone contact for callers.
• Assist with clerical duties to maintain workflow in the department.

Skills

Excellent communication

Proficient computer skills

Multi-tasking

Initiative and ethics

Education

High School diploma or GED

Some college

Job description

GI Alliance is seeking an experienced Phone Operator Specialist.

Position purpose

Provide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.

Responsibilities/Duties/Functions/Tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Performs clerical duties as assigned to maintain workflow in the department.
• Perform other duties as assigne

Qualifications

Education

High School diploma or GED. Some college preferred.

Experience

Minimum six (6) months experience in a call center environment.

Additional Qualifications

N/A

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

EEO/AA-M/F/disabled/protected veteran