Healthcare Call Center Specialist

Paycom; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

GI Alliance in Austin, TX is seeking an experienced Phone Operator Specialist to provide a full range of telephone switchboard duties, triaging calls, relaying messages, and connecting callers to the correct extensions.

The role requires excellent communication, basic clerical skills, and the ability to multitask in a fast-paced medical environment. The position emphasizes courteous service and timely response to urgent calls, with a strong commitment to patient care and professionalism.

Qualifications

• High School diploma or GED required; some college preferred.
• Minimum six months experience in a call center.
• Strong verbal and written communication skills.

Responsibilities

• Courteously and efficiently answer all incoming calls and connect callers with the correct extension.
• Take and relay messages accurately and in a timely manner.
• Respond to emergency and urgent calls from patients promptly.
• Perform operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions.
• Provide a pleasant and helpful phone contact for callers.
• Perform clerical duties as assigned to maintain workflow in the department.

Skills

Telephone etiquette

Excellent communication

Clerical skills

Multi-tasking

Proficient computer skills

Education

High School diploma or GED

Job description

GI Alliance in Austin, TX is seeking an experienced Phone Operator Specialist to provide a full range of telephone switchboard duties, triaging calls, relaying messages, and connecting callers to the correct extensions.

The role requires excellent communication, basic clerical skills, and the ability to multitask in a fast-paced medical environment. The position emphasizes courteous service and timely response to urgent calls, with a strong commitment to patient care and professionalism.