Phone Operator Specialist (31732)

The Specialty Alliance; Flowood (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

The Specialty Alliance is seeking an experienced Phone Operator Specialist in Flowood, Mississippi. This position involves handling a full range of telephone duties, including triaging calls and relaying messages. Candidates should have a high school diploma or GED and at least six months of call center experience.

The ideal applicant will possess excellent communication skills, strong ethics, and the ability to manage multiple tasks effectively. This role requires a balanced approach to patient relations and clerical responsibilities.

Qualifications

• Minimum six (6) months experience in a call center environment.
• Ability to triage calls and provide accurate information.

Responsibilities

• Answers all incoming calls and connects callers appropriately.
• Takes and relays messages accurately and timely.
• Responds to emergency calls and directs them to clinical staff.
• Performs telephone operator functions and reports malfunctions.

Skills

Excellent communication skills

Proficient technical skills

Ability to multi-task

Self-motivated

Strong sense of ethics

Education

High School diploma or GED

Some college preferred

Job description

GI Alliance is seeking an experienced Phone Operator Specialist.

Position purpose

Provide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.

Responsibilities

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Performs clerical duties as assigned to maintain workflow in the department.
• Perform other duties as assigned.

Qualifications

• Education: High School diploma or GED. Some college preferred.
• Experience: Minimum six (6) months experience in a call center environment.
• Additional Qualifications: N/A
• Performance Requirements:
  • Excellent communication skills, both written and verbal.
  • Proficient technical (computer) skills.
  • Ability to multi-task and prioritize.
  • Self-motivated with initiative.
  • Strong sense of ethics.

Equal Opportunity and Notices

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

Note: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran