Phone Operator Specialist (32403)

GI Alliance; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

GI Alliance is seeking an experienced Phone Operator Specialist in Austin, TX, to manage a broad range of telephone duties and scheduling for patients. The role acts as a liaison between patients and medical staff, triaging calls and relaying messages to ensure smooth clinic operations.

Responsibilities include triaging calls, directing callers to proper extensions, and handling messages with accuracy. Strong communication and computer skills are essential for success in this position.

Qualifications

• Excellent communication skills, both written and verbal.
• Proficient computer skills and familiarity with office software.
• Ability to multi-task and prioritize in a fast-paced environment.
• Self-motivated with initiative and reliability.
• Strong sense of ethics and professionalism.

Responsibilities

• Appropriately schedule new and established appointments per provider schedules.
• Answer all incoming calls courteously and connect callers with the correct extension.
• Take and relay messages accurately and timely.
• Respond to emergency and urgent calls and direct to clinical staff when needed.
• Perform operator functions including triaging, transferring calls, and reporting malfunctions.
• Provide a pleasant and helpful phone contact for callers.
• Perform clerical duties to maintain workflow in the department.
• Perform other duties as assigned by supervisor.

Skills

Excellent communication

Proficient computer skills

Multi-tasking and prioritization

Self-motivated with initiative

Strong ethics

Education

High School diploma or GED

Some college coursework

Job description

GI Alliance is seeking an experienced Phone Operator Specialist.

Duties of this position include, but are not limited to, the following:

Position purpose

Provide a full range of telephone duties, primarily scheduling appointments for new and established patients. This position also includes triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.

Responsibilities/Duties/Functions/Tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Appropriately schedule new and established appointments in accordance with each providers' schedule.
• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Performs clerical duties as assigned to maintain workflow in the department.
• Perform other duties as assigned

Qualifications

Education: High School diploma or GED. Some college preferred.

Experience: Minimum six (6) months experience in a call center environment.

Additional Qualifications N/A

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran