Patient Appointment Concierge - Efficient Scheduling

Mayo Career Site UK; Rochester (MN); Hybride; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

Mayo Clinic in Rochester, MN seeks a Patient Appointment Services Specialist to support patient visits by accurately determining appointment needs and scheduling accordingly.

You will use electronic tools to access patient information, coordinate multi-specialty itineraries, and communicate with patients and health care teams with professional phone etiquette.

This hybrid, day-shift role requires proximity to the Mayo Support Center and may involve occasional on-site work.

Qualifications

• Utilize strong technical skills to navigate electronic tools to determine accurate appointment scheduling.
• Multi-task across multiple computer resources to update patient electronic health information (For example; insurance).
• Coordinate complex scheduling which may include multi-specialty itineraries.
• Leverage phone etiquette and customer service skills to accurately communicate with patients and the health care team.

Responsabilités

• Utilize strong technical skills to navigate electronic tools to determine accurate appointment scheduling.
• Multi-task across multiple computer resources to update patient electronic health information (For example; insurance).
• Coordinate complex scheduling which may include multi-specialty itineraries.
• Leverage phone etiquette and customer service skills to accurately communicate with patients and the health care team.

Connaissances

Technical skills

Multi-tasking

Scheduling

Phone etiquette

Description du poste

Mayo Clinic in Rochester, MN seeks a Patient Appointment Services Specialist to support patient visits by accurately determining appointment needs and scheduling accordingly.

You will use electronic tools to access patient information, coordinate multi-specialty itineraries, and communicate with patients and health care teams with professional phone etiquette.

This hybrid, day-shift role requires proximity to the Mayo Support Center and may involve occasional on-site work.