Desk Operations Specialist — Patient Flow & Scheduling

Mayo Career Site US; Rochester (MN); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Mayo Clinic in Rochester, MN, is seeking a Desk Operations Specialist to support patient visits and assist health care teams by coordinating appointment schedules, preparing patients, and handling pre-exam records.

The role requires excellent communication and customer service, ability to navigate EHR systems and multiple devices, and flexibility to cross-cover; some lifting and travel may be required as needed.

Formación

• Experience in patient-facing roles and healthcare setting desired.
• Ability to verify patient demographics and insurance information.
• Familiarity with coordinating complex appointment schedules.

Responsabilidades

• Prepare patients and complete pre-examination record information.
• Coordinate complex appointment schedules and daily activities of care providers.
• Assist with patient flow, screening, and arrival/departure processes.

Conocimientos

Excellent customer service

Communication skills

EHR navigation

Scheduling coordination

Patient assistance

Herramientas

EHR systems

Descripción del empleo

Mayo Clinic in Rochester, MN, is seeking a Desk Operations Specialist to support patient visits and assist health care teams by coordinating appointment schedules, preparing patients, and handling pre-exam records.

The role requires excellent communication and customer service, ability to navigate EHR systems and multiple devices, and flexibility to cross-cover; some lifting and travel may be required as needed.