Patient Communications Specialist — Evening Shift

02 UHS Hospitals; City of Binghamton (NY); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Healthcare benefits

403(b) retirement plan

Company match

Wellness rewards

Employee assistance program

Job summary

United Health Services (UHS) in Binghamton, NY, seeks a Telephone Operator to ensure reliable, confidential, and patient‑focused communications across the hospital. You will connect patients and staff, route calls, manage paging, and support emergency and routine operations while upholding patient safety and experience.

You will work in the Switchboard and Reception team with an evening rotational schedule, contributing to a welcoming environment and accurate information flow for all callers,

Qualifications

• High School Diploma or equivalent.
• Up to 1 year of customer/patient-facing experience directly interacting and communicating with the public.
• Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role.
• At least 1 year of direct experience performing the exact or very similar duties within the same role or function.
• Up to 1 year of healthcare experience working in the healthcare industry in any job function.
• Up to 1 year of experience in the same work environment or setting (hospital, practice, department/division).

Responsibilities

• Operate multi-line telephone and communication systems to direct incoming calls accurately and efficiently across hospital departments, ensuring timely connection for patients, staff, and external callers.
• Coordinate overhead paging, digital pager, and mobile communication requests to support rapid response and hospital-wide communication needs.
• Initiate and manage emergency codes, alarms, and alert systems to support patient safety and critical response workflows.
• Contact on‑call personnel, physicians, and clergy to facilitate timely care coordination and support services.
• Maintain control and accurate tracking of hospital keys, pagers, and communication devices to support operational continuity.
• Facilitate telephone system support, including reporting issues and distributing equipment to ensure uninterrupted communication capabilities.
• Support security and front desk operations by serving as a communication hub and backup information resource during off‑hours.

Skills

Customer-facing experience

Telephone system operation

Education

High School Diploma or equivalent

Tools

Telephone system

Job description

United Health Services (UHS) in Binghamton, NY, seeks a Telephone Operator to ensure reliable, confidential, and patient‑focused communications across the hospital. You will connect patients and staff, route calls, manage paging, and support emergency and routine operations while upholding patient safety and experience.

You will work in the Switchboard and Reception team with an evening rotational schedule, contributing to a welcoming environment and accurate information flow for all callers,