Patient Communications & Scheduling Specialist (Onsite)

Eisnerhealth; Los Angeles (CA); Vor Ort; USD 30.000 - 33.000; Vollzeit

Benefits dieser Stelle

Paid Time Off (PTO)

Paid Holidays

Paid Jury Duty

Health Insurance (HSA-eligible and PPO

Flexible Spending Accounts

Life Insurance & Long-Term Disability

Chiropractic & Acupuncture Coverage

Zusammenfassung

Eisner Health in Downtown Los Angeles is seeking a Customer Communications Representative for an on-site, full-time role. Typical hours are 8:00 AM to 4:30 PM, with 1–2 Saturdays per month.

The position focuses on answering calls, scheduling patient appointments, and assisting patients with clinic information and services. The successful candidate will be bilingual (English/Spanish), have strong customer service skills, and be able to learn our scheduling and telephone systems within a few

Qualifikationen

• High school diploma or equivalent required.
• Fluency in English and Spanish (read, write, and speak).
• Knowledge of medical terminology.
• Experience using multi-line telephone systems, computers, and standard office equipment.
• Strong telephone etiquette and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to learn Center systems within three months.

Aufgaben

• Answer incoming telephone calls promptly and direct calls to the appropriate departments or staff.
• Respond to patient inquiries regarding clinic services, appointment availability, and scheduling.
• Schedule appointments for clinical and support services by telephone and in person.
• Review provider schedules, manage waiting lists, and coordinate appointment changes as directed.
• Confirm upcoming appointments by telephone or written notification.
• Greet patients and visitors, answer questions, and provide directions within the Center.
• Take messages and communicate them to the appropriate staff.
• Verify medical HMO insurance information as required.
• Mail registration forms to new patients before their scheduled appointments.
• Prepare and distribute appointment schedules to the appropriate departments.
• Compile weekly and monthly appointment reports as assigned.
• Perform filing, faxing, data entry, and other administrative duties.
• Provide coverage for departmental telephone and appointment desks as needed.
• Assist providers and staff with appointment-related questions and patient communication.
• Notify the appropriate supervisor when routine appointment wait times exceed two weeks.
• Maintain accurate records and protect the confidentiality of patient information.
• Communicate suggestions for improving customer service and departmental processes.
• Perform other duties as assigned.

Kenntnisse

Bilingual English & Spanish

Medical terminology

Multi-line telephone systems

Data entry & computers

Customer service

Ausbildung

High school diploma or equivalent

Tools

Multi-line phone system

Computers & office equipment

Jobbeschreibung

Eisner Health in Downtown Los Angeles is seeking a Customer Communications Representative for an on-site, full-time role. Typical hours are 8:00 AM to 4:30 PM, with 1–2 Saturdays per month.

The position focuses on answering calls, scheduling patient appointments, and assisting patients with clinic information and services. The successful candidate will be bilingual (English/Spanish), have strong customer service skills, and be able to learn our scheduling and telephone systems within a few