CUSTOMER COMMUNICATIONS REPRESENTATIVE

Eisnerhealth; Los Angeles (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Holidays

Paid Jury Duty

Health Insurance (HSA-eligible and PPO

Flexible Spending Accounts

Life Insurance & Long-Term Disability

Chiropractic & Acupuncture Coverage

Job summary

Eisner Health in Downtown Los Angeles is seeking a Customer Communications Representative for an on-site, full-time role. Typical hours are 8:00 AM to 4:30 PM, with 1–2 Saturdays per month.

The position focuses on answering calls, scheduling patient appointments, and assisting patients with clinic information and services. The successful candidate will be bilingual (English/Spanish), have strong customer service skills, and be able to learn our scheduling and telephone systems within a few

Qualifications

• High school diploma or equivalent required.
• Fluency in English and Spanish (read, write, and speak).
• Knowledge of medical terminology.
• Experience using multi-line telephone systems, computers, and standard office equipment.
• Strong telephone etiquette and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to learn Center systems within three months.

Responsibilities

• Answer incoming telephone calls promptly and direct calls to the appropriate departments or staff.
• Respond to patient inquiries regarding clinic services, appointment availability, and scheduling.
• Schedule appointments for clinical and support services by telephone and in person.
• Review provider schedules, manage waiting lists, and coordinate appointment changes as directed.
• Confirm upcoming appointments by telephone or written notification.
• Greet patients and visitors, answer questions, and provide directions within the Center.
• Take messages and communicate them to the appropriate staff.
• Verify medical HMO insurance information as required.
• Mail registration forms to new patients before their scheduled appointments.
• Prepare and distribute appointment schedules to the appropriate departments.
• Compile weekly and monthly appointment reports as assigned.
• Perform filing, faxing, data entry, and other administrative duties.
• Provide coverage for departmental telephone and appointment desks as needed.
• Assist providers and staff with appointment-related questions and patient communication.
• Notify the appropriate supervisor when routine appointment wait times exceed two weeks.
• Maintain accurate records and protect the confidentiality of patient information.
• Communicate suggestions for improving customer service and departmental processes.
• Perform other duties as assigned.

Skills

Bilingual English & Spanish

Medical terminology

Multi-line telephone systems

Data entry & computers

Customer service

Education

High school diploma or equivalent

Tools

Multi-line phone system

Computers & office equipment

Job description

Womens Health Center
1513 South Grand Avenue
Suite 250
Los Angeles, CA 90015, USA

• On-site
• Pay or shift range: $22 USD to $24 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• COMMUNICATIONS
• Full-Time
• Requisition #: CUSTO001098

Description

*This is a full-time, onsite position based in Downtown Los Angeles, with regular hours of 8:00 AM to 4:30 PM. The position requires working 1-2 Saturdays per month. Employees scheduled to work on a Saturday will receive another day off during the same week.*

Eisner Health is a mission-driven organization dedicated to improving the health and well-being of children, families, and communities throughout Los Angeles County. As a Federally Qualified Health Center (FQHC), we provide comprehensive, culturally responsive healthcare services at every stage of life, including primary care, pediatrics, women's health, behavioral health, dental, optometry, dermatology, pharmacy, laboratory services, and care coordination.

Position Summary

The Customer Communications Representative is responsible for managing incoming telephone calls, scheduling patient appointments, providing information about clinic services, and assisting patients and visitors. This position serves as a key point of contact for patients and staff, helping ensure that inquiries are handled accurately, professionally, and efficiently.

Answer incoming telephone calls promptly and direct calls to the appropriate departments or staff.

Respond to patient inquiries regarding clinic services, appointment availability, and scheduling.

Schedule appointments for clinical and support services by telephone and in person.

Review provider schedules, manage waiting lists, and coordinate appointment changes as directed.

Confirm upcoming appointments by telephone or written notification.

Greet patients and visitors, answer questions, and provide directions within the Center.

Take messages and communicate them to the appropriate staff.

Verify medical HMO insurance information as required.

Mail registration forms to new patients before their scheduled appointments.

Prepare and distribute appointment schedules to the appropriate departments.

Compile weekly and monthly appointment reports as assigned.

Perform filing, faxing, data entry, and other administrative duties.

Provide coverage for departmental telephone and appointment desks as needed.

Assist providers and staff with appointment-related questions and patient communication.

Notify the appropriate supervisor when routine appointment wait times exceed two weeks.

Maintain accurate records and protect the confidentiality of patient information.

Communicate suggestions for improving customer service and departmental processes.

Perform other duties as assigned.

Qualifications

High school diploma or equivalent required.

Fluency in English and Spanish, including the ability to read, write, and speak both languages.

Knowledge of medical terminology.

Experience using multi-line telephone systems, computers, and standard office equipment.

Strong telephone etiquette, customer service, and interpersonal communication skills.

Excellent organizational skills, attention to detail, and the ability to manage multiple tasks.

Professional, courteous, and patient-focused approach when interacting with patients, visitors, and staff.

Ability to learn the Center's computer and telephone systems within three months of hire.

Ability to learn appointment scheduling and telephone operator procedures within three months of cross-training.

Benefits That Support You

Paid Time Off (PTO): Accrual of 7.08 hours per pay period, with 26 pay periods per year.

Paid Holidays: 9 paid holidays annually.

Paid Jury Duty: 40 hours per year.

Medical, Dental, and Vision Insurance: HSA-eligible and PPO options available.

Flexible Spending Accounts: Healthcare, dependent care, and transportation.

Employer-Sponsored Life Insurance and Long-Term Disability.

Chiropractic and Acupuncture Coverage: 30 covered visits.

#EHIndeed

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.