CUSTOMER REGISTRATION REPRESENTATIVE

Eisner Health; Los Angeles (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Holidays

Jury duty

Medical, Dental & Vision Insurance

HSA-eligible & PPO options

Flexible Spending Accounts

401(k)

Job summary

Eisner Health in Downtown Los Angeles is hiring a Customer Registration Representative to ensure accurate, timely patient registrations and financial triage. You will support diverse patients in a fast-paced clinic environment, balancing accuracy with efficiency while guiding them to needed services.

The role emphasizes compassionate, patient-centered care, collaboration with clinical teams, and adherence to privacy protocols in a dynamic FQHC setting.

Qualifications

• Strong interpersonal and customer service skills with patients and families.
• Ability to read, write, and speak English and Spanish.
• Excellent verbal and telephone communication.
• Basic computer skills and learning EMR/office systems within the first month.

Responsibilities

• Welcome patients warmly and assist with the registration process in person and by telephone.
• Help patients complete required forms and answer questions about registration and services.
• Provide professional, culturally sensitive customer service to diverse patients and families.
• Review and update patient demographics and ensure data accuracy in EMR.

Skills

Customer service

Bilingual English/Spanish

Communication

Teamwork

Education

High school diploma or equivalent

Tools

EMR software

Job description

100% on-site in Downtown Los Angeles, Mon-Fri 8am-4:30pm, requires commitment of two Saturdays a month.

Create a Welcoming Experience for Every Patient

About Eisner Health

Eisner Health is a mission-driven organization dedicated to improving the health and well-being of children, families, and communities throughout Los Angeles County. As a Federally Qualified Health Center (FQHC), we provide comprehensive, culturally responsive care across every stage of life, including primary care, pediatrics, women\'s health, behavioral health, dental, optometry, dermatology, pharmacy, laboratory services, and care coordination.

Position Summary And Responsibilities

The Customer Registration Representative is responsible for the accurate and timely registration of patients for the various clinical and specialty departments. Conducts financial triage and processing of patient’s medical and/or dental insurance information. Responsible for maintaining accurate patient demographics and updating data in patient’s chart and in the computer. Observes customer service standards in dealing with people in person or on the telephone. The ideal candidate is a compassionate, patient-focused professional who understands that a positive healthcare experience begins with feeling welcomed, heard, and respected. You are comfortable working in a fast-paced environment, able to balance accuracy with efficiency, and motivated by the opportunity to help patients access the care and resources they need.

Essential Duties Include The Following

Welcome & Support Our Patients

• Welcome patients warmly and assist them with the registration process, both in person and by telephone.
• Help patients complete required forms and answer questions about the registration process and available services.
• Provide professional, culturally sensitive customer service to patients and families from diverse backgrounds.
• Listen to patient concerns and help resolve issues or connect patients with the appropriate department or supervisor.

Make Access to Care Easier

• Register patients efficiently and accurately while helping minimize wait times.
• Review and update patient demographics and ensure information in the electronic medical record and practice management system is complete and accurate.
• Learn about Eisner Health\'s medical, dental, behavioral health, specialty, and support services so you can provide patients with accurate information and help connect them to appropriate resources.
• Promote awareness of Center programs and services that may benefit patients and families.

Support Insurance & Financial Access

• Screen patients for medical and/or dental insurance coverage and eligibility for applicable state, county, and privately funded programs.
• Conduct financial triage and accurately process insurance and patient information.
• Collect, document, balance, and record patient payments and provide receipts.
• Maintain accuracy and confidentiality when handling sensitive patient and financial information.

Be a Trusted Team Member

• Work collaboratively with clinical, administrative, and support teams to provide a seamless patient experience.
• Provide coverage and support for coworkers as needed.
• Participate in Customer Service activities and initiatives throughout the Center.
• Complete required training, including Customer Service and Cultural Sensitivity training.
• Perform other duties and assignments as directed by your supervisor.

Minimum Qualifications

• High school diploma or equivalent.
• Strong interpersonal and customer service skills with the ability to interact professionally and compassionately with patients, families, and coworkers.
• Excellent verbal and telephone communication skills.
• Ability to read, write, and speak English and Spanish.
• Basic computer skills and the ability to learn electronic medical/practice management and telephone systems within the first month of employment.
• Strong attention to detail and the ability to maintain accuracy in a fast-paced healthcare environment.

Preferred Qualifications

• One year of medical clerical or front-office experience, preferably in a healthcare setting.
• Experience working with medical and/or dental insurance.
• Familiarity with and/or willingness to learn insurance eligibility, financial screening, or patient registration.

Benefits That Support You

• PTO: 7.08 hours accrued per pay period (26 pay periods per year)
• 9 paid holidays
• Paid jury duty: 40 hours per year
• Medical, Dental & Vision Insurance — including HSA-eligible and PPO options
• Flexible Spending Accounts — Healthcare, Dependent Care & Transportation
• Employer-sponsored Life Insurance & Long-Term Disability
• 30 covered Chiropractic or Acupuncture visits
• 401(k) with 3% employer contribution

Join Us in Making Healthcare More Accessible for individuals and families in our community.

If you are bilingual, patient-focused, detail-oriented, and passionate about serving the Los Angeles community, we invite you to bring your skills and compassion to Eisner Health.

#EHINDEED