Patient Care Scheduler & Communications Liaison

Emanate Health; West Covina (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

Emanate Health is seeking a scheduling and documentation support role to coordinate appointments across clinics in West Covina, CA. The position emphasizes clear communication with patients, families, and clinicians, and requires strong customer service and transcription skills.

The ideal candidate will be bilingual in Spanish, have experience with a multi-line phone system, and possess solid computer skills and medical terminology knowledge.

Qualifications

• High school diploma or equivalent.
• Bilingual in Spanish preferred.
• Experience with a multi-line phone system.
• Customer service skills required for responding to patients, families, physicians and staff.
• Ability to transcribe and relay accurate messages promptly.
• Knowledge of grammar usage, punctuation and style.

Responsibilities

• Schedule appointments at the appropriate clinics.
• Provide documentation support and coordinate patient care.
• Support communications enhancements and related tasks.
• Assist in maintaining coordination of patient care across departments.

Skills

Spanish bilingual

Customer service

Transcription

Computer skills

Medical terminology

Clinic experience

Education

High School Diploma or equivalent

Tools

Multi-line phone system

Job description

Emanate Health is seeking a scheduling and documentation support role to coordinate appointments across clinics in West Covina, CA. The position emphasizes clear communication with patients, families, and clinicians, and requires strong customer service and transcription skills.

The ideal candidate will be bilingual in Spanish, have experience with a multi-line phone system, and possess solid computer skills and medical terminology knowledge.