Patient & Client Care Coordinator

NVA General Practice; Des Moines (IA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health Insurance

401(k)

Uniform allowance

Paid time off

Paid holiday

Employee pet discounts

Continuing education

Job summary

Ingersoll Animal Hospital in Des Moines, IA, is seeking a Patient Care Coordinator to join our front desk team. You will handle phones, schedule appointments, assist veterinarians, process medications, and greet clients.

The role requires excellent customer service, strong communication, ability to lift 35+ lbs, and willingness to work Saturdays. Hours range 7am-6pm Monday-Friday and 7am-12pm Saturdays; pay is $16–$18 per hour for part-time employment.

Qualifications

• High school diploma or GED required.
• Typing 45+ wpm and ability to lift 35+ lbs.
• Customer service experience preferred; veterinary knowledge a plus.
• Must be available Saturdays and flexible hours.

Responsibilities

• Answering phone calls and scheduling appointments.
• Assisting veterinarians and filling medications as requested.
• Greet clients and manage front desk operations.
• Cash handling and using veterinary software for records.

Skills

Customer service

Communication

Typing 45 wpm

Lift 35+ lbs

Saturdays availability

Vet knowledge a plus

Education

High school diploma or GED

Job description

Job Description

Ingersoll Animal Hospital is a busy animal hospital looking for one more person to add to our team as a Patient Care Coordinator (PCC)! If you have excellent customer service and communication skills, have a great sense of urgency, an excellent attention to detail, have a desire to learn about and work in the veterinary medical profession, and love animals, this may be the position for you!

Responsibilities And Duties

• Answering phone calls
• Scheduling appointments and managing the appointment scheduler
• Assisting veterinarians
• Filling medications, prescription diets (up to 35 lbs), and other products/items as requested
• Communicating effectively with clients in various types of situations
• Using the computer/various technology to accurately retrieve records, print daily reports, and complete projects as needed
• Promoting the hospital through the use of the hospital's social media account(s)
• Learning and exercising knowledge in basic veterinary principals
• Cash handling and discharging patients through the use of veterinary software
• General maintenance of the front desk/reception area
• Acting as the face of the clinic, greeting clients and helping them out as needed

Qualifications And Skills

Everyone working with Ingersoll Animal Hospital embraces our high standards of customer service and veterinary care. Patient Care Coordinators play a pivotal role in our practice and are the first and last contact for our clients. They must strive to create positive lasting impressions and inspire our team to keep excelling as we continue to grow.

Requirements

Highschool diploma, GED, or equivalent. Ability to type 45 words per minute or more. Ability to lift 35+ lbs. Customer service experience preferred, veterinary knowledge or experience is a plus but not required. Must be available Saturdays in addition to varying hours throughout the week. Must pass a routine background check and drug screen.

Benefits

FULL-TIME OPPORTUNITY INCLUDES:

• Health Insurance
• Various team and individual bonuses/incentives
• 401(k)
• Uniform allowance
• Paid time off
• Paid holiday
• Employee pet discounts
• Continuing education

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 – 40 per week

Schedule

• Monday - Friday from 7am - 6pm
• Saturdays from 7am - 12pm
• Up to 10 hour shifts on weekdays