Patient & Client Care Coordinator

Abqpetcarehospital; Des Moines (IA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health Insurance

401(k)

Uniform allowance

Paid time off

Paid holiday

Employee pet discounts

Continuing education

Job summary

Ingersoll Animal Hospital in Des Moines, IA seeks a Patient Care Coordinator to join our busy team. You will answer calls, schedule appointments, assist veterinarians, and manage client communications with a focus on excellent service.

Responsibilities include handling medications, using veterinary software, cash handling, and maintaining a welcoming front desk. Saturday availability and the ability to lift up to 35 lbs are required.

Qualifications

• High school diploma, GED, or equivalent.
• Ability to type 45 words per minute or more.
• Ability to lift 35+ lbs.
• Customer service experience preferred; veterinary knowledge or experience a plus but not required.
• Must be available Saturdays and vary hours throughout the week.
• Must pass routine background check and drug screen.

Responsibilities

• Answering phone calls.
• Scheduling appointments and managing the appointment scheduler.
• Assisting veterinarians.
• Filling medications and prescription diets (up to 35 lbs).
• Communicating effectively with clients in various situations.
• Using veterinary software to retrieve records and print reports.
• Greeting clients and acting as the face of the clinic.
• Front desk and reception area maintenance.

Skills

Customer service

Communication

Typing speed 45 wpm

Lifting 35+ lbs

Saturday availability

Education

High school diploma/GED

Tools

Veterinary software

Job description

Job description

Ingersoll Animal Hospital is a busy animal hospital looking for one more person to add to our team as a Patient Care Coordinator (PCC)! If you have excellent customer service and communication skills, have a great sense of urgency, an excellent attention to detail, have a desire to learn about and work in the veterinary medical profession, and love animals, this may be the position for you!

Responsibilities and Duties

Upholding our standards of care and customer service while also:

• Answering phone calls
• Scheduling appointments and managing the appointment scheduler
• Assisting veterinarians
• Filling medications, prescription diets (up to 35 lbs), and other products/items as requested
• Communicating effectively with clients in various types of situations
• Using the computer/various technology to accurately retrieve records, print daily reports, and complete projects as needed
• Promoting the hospital through the use of the hospital's social media account(s)
• Learning and exercising knowledge in basic veterinary principals
• Cash handling and discharging patients through the use of veterinary software
• General maintenance of the front desk/reception area
• Acting as the face of the clinic, greeting clients and helping them out as needed

Qualifications and Skills

Everyone working with Ingersoll Animal Hospital embraces our high standards of customer service and veterinary care. Patient Care Coordinators play a pivotal role in our practice and are the first and last contact for our clients. They must strive to create positive lasting impressions and inspire our team to keep excelling as we continue to grow.

REQUIREMENTS

Highschool diploma, GED, or equivalent. Ability to type 45 words per minute or more. Ability to lift 35+ lbs. Customer service experience preferred, veterinary knowledge or experience is a plus but not required. Must be available Saturdays in addition to varying hours throughout the week. Must pass a routine background check and drug screen.

Benefits

FULL-TIME OPPORTUNITY INCLUDES:

• Health Insurance
• Various team and individual bonuses/incentives
• 401(k)
• Uniform allowance
• Paid time off
• Paid holiday
• Employee pet discounts
• Continuing education

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 – 40 per week

Schedule:

• Monday - Friday from 7am - 6pm
• Saturdays from 7am - 12pm
• Up to 10 hour shifts on weekdays

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.