Patient & Client Care Coordinator

National Veterinary Associates; Des Moines (IA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health Insurance

401(k)

Paid time off

Paid holiday

Continuing education

Various bonuses/incentives

Job summary

Ingersoll Animal Hospital in Des Moines, IA is seeking a Patient Care Coordinator to join our busy team. If you have strong customer service, clear communication, and a passion for animals, this role may be a fit.

You will handle scheduling, front desk duties, medication handling, client communications, and use veterinary software. The position is part-time with weekend hours and offers benefits through National Veterinary Associates.

Qualifications

• Highschool diploma, GED, or equivalent.
• Ability to type 45 words per minute or more.
• Ability to lift 35+ lbs.
• Customer service experience preferred.
• Must be available Saturdays and varying weekly hours.

Responsibilities

• Schedule appointments and manage the appointment scheduler.
• Fill medications, prescription diets, and other products as requested.
• Communicate effectively with clients in various situations.
• Use computer and veterinary software to retrieve records and print reports.
• Promote the hospital via social media.
• Learn basic veterinary principals.
• Cash handling and patient discharge in the software.
• Maintain front desk/reception area and greet clients.

Skills

Customer service

Communication

Attention to detail

Typing 45 wpm

Veterinary knowledge

Education

High school diploma or GED

Tools

Veterinary software

Job description

Ingersoll Animal Hospital is a busy animal hospital looking for one more person to add to our team as a Patient Care Coordinator (PCC)! If you have excellent customer service and communication skills, have a great sense of urgency, an excellent attention to detail, have a desire to learn about and work in the veterinary medical profession, and love animals, this may be the position for you!

Responsibilities and Duties

Upholding our standards of care and customer service while also:

• Scheduling appointments and managing the appointment scheduler
• Filling medications, prescription diets (up to 35 lbs), and other products/items as requested
• Communicating effectively with clients in various types of situations
• Using the computer/various technology to accurately retrieve records, print daily reports, and complete projects as needed
• Promoting the hospital through the use of the hospital's social media account(s)
• Learning and exercising knowledge in basic veterinary principals
• Cash handling and discharging patients through the use of veterinary software
• General maintenance of the front desk/reception area
• Acting as the face of the clinic, greeting clients and helping them out as needed

Qualifications and Skills

Everyone working with Ingersoll Animal Hospital embraces our high standards of customer service and veterinary care. Patient Care Coordinators play a pivotal role in our practice and are the first and last contact for our clients. They must strive to create positive lasting impressions and inspire our team to keep excelling as we continue to grow.

REQUIREMENTS

Highschool diploma, GED, or equivalent. A bility to type 45 words per minute or more. A bility to lift 35+ lbs . Customer service experience preferred, veterinary knowledge or experience is a plus but not required. Must be available Saturdays in addition to varying hours throughout the week . Must pass a routine background check and drug screen .

FULL-TIME OPPORTUNITY INCLUDES:

• Health Insurance
• Various team and individual bonuses/incentives
• 401(k)
• Paid time off
• Paid holiday
• Continuing education

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 - 40 per week

Schedule:

• Monday - Friday from 7am - 6pm
• Saturdays from 7am - 12pm
• Up to 10 hour shifts on weekdays

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.