Patient Check-In Specialist | Care Coordination & Billing

Taleo; Wellesley (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Optum is seeking a Patient Check-In Representative to greet patients, perform health screens, verify demographics and insurance, and manage cash transactions with accuracy. The role supports a seamless patient flow and accurate records in a fast-paced healthcare setting.

Responsibilities include completing registrations, collecting payments, processing deposits, and ensuring compliance with billing policies.

Qualifications

• Greeting patients and delivering check-in procedures with courtesy.
• Verifying patient demographics and insurance information.
• Collecting payments and posting to accounts; reconciling cash at day end.

Responsibilities

• Completes check-in with health screening and directs patients per service standards.
• Verifies and updates demographic and insurance information; handles referrals as needed.
• Collects co-pays and balances; ensures accurate cash handling and daily deposits.
• Performs daily cash reconciliation and related cash receipts processes.
• Handles bank deposits and related cashier duties as required.

Skills

Customer service

Health screening

Insurance verification

Cash handling

Tools

Epic System

Job description

Optum is seeking a Patient Check-In Representative to greet patients, perform health screens, verify demographics and insurance, and manage cash transactions with accuracy. The role supports a seamless patient flow and accurate records in a fast-paced healthcare setting.

Responsibilities include completing registrations, collecting payments, processing deposits, and ensuring compliance with billing policies.