Patient Check-In & Scheduling Specialist

Socket.dev; South Jordan (UT); On-site; USD 22,000 - 29,000; Full time

Job summary

University of Utah Health seeks a Patient Access Clerk to greet and register patients, verify insurance in Epic, collect demographics, and handle point-of-service payments. You will guide patients through the check-in process and support clinic operations.

You will schedule appointments, manage calls, reconcile cash drawers, and assist with MyChart and kiosks. Strong communication, organization, and accuracy in handling financial transactions are essential.

Qualifications

• Basic understanding of clinic scheduling, registration, and referral processes in Epic.
• Basic knowledge of insurance entry and verification processes in Epic.
• Familiarity with patient tools such as MyChart & kiosks.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to handle financial transactions accurately.
• Ability to multitask and manage multiple responsibilities efficiently.
• Ability to provide clear instructions and guidance to patients.
• Ability to facilitate effective communication between patients and clinical teams.

Responsibilities

• Greets and assists patients and visitors with check-in, completing all necessary registration steps in Epic, including insurance verification, demographic updates, obtaining signatures on forms, and point-of-service payments.
• Communicates clearly to clinic staff, providers, and care teams, to support a smooth process and positive experience for everyone.
• Schedules appointments, including follow-up visits, ensuring coordinated visits with doctors, radiology, and labs when needed. Manages waitlist or basic referral coordination as needed.
• Manages phone communications by answering calls, addressing voicemails, and handling telephone encounters efficiently.
• Reconciles appointment statuses, closes and reconciles cash drawers, and ensures accurate financial reporting.
• Assists patients with self-registration and arrival processes (MyChart & kiosks), educates them on forms and requirements, and troubleshoots any issues.
• Assists with completing questionnaires and obtaining applicable release forms, guides patients to correct areas, and provides wayfinding support.
• Reviews and works to refine scheduling to optimize appointments and ensure accuracy.

Skills

Communication

Interpersonal skills

Organization

Time management

Multitasking

Instruction clarity

Team communication

Education

High school diploma or equivalent

Tools

Epic

MyChart

Kiosks

Job description

University of Utah Health seeks a Patient Access Clerk to greet and register patients, verify insurance in Epic, collect demographics, and handle point-of-service payments. You will guide patients through the check-in process and support clinic operations.

You will schedule appointments, manage calls, reconcile cash drawers, and assist with MyChart and kiosks. Strong communication, organization, and accuracy in handling financial transactions are essential.