Patient Check-In Representative

UnitedHealth Group; Chelmsford (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

UnitedHealth Group is hiring a Patient Check-In Representative in Chelmsford, MA. The role supports the medical team by greeting patients, performing health screenings, collecting demographics and insurance information, and guiding patients through forms at check-in.

You will collaborate with clinicians to ensure smooth patient flow. Under supervision, you’ll handle administrative tasks, verify referral information, and collect payments due at visit.

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Position in this function performsPatient Check-In Representativeduties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks.

Under general supervision of the Supervisor or Regional Manager of Central Check-In Operations, the Patient Check-In Representative professionally greets and performs any necessary health screening for all patients entering the practice for medical appointments. Verifies patient demographics and insurance information, making any necessary changes in the Practice Management System. May obtain and enter appropriate referral information. Ensure all patients have completed and signed all forms as needed. Completes appointment check-in to inform clinical unit of patient's arrival. Collects expected payments for visit and outstanding balances.

Location:

228 Billerica Rd Chelmsford, MA 01824. Will be required to train one full day at another location (to be determined upon hire).

Department:

Central Check-In