Patient Experience & Check-In Specialist

Socket.dev; Park City (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Utah Health in Salt Lake City is seeking a patient-facing Front Desk Clerk who greets patients, registers them in Epic, verifies insurance, collects signatures and at-service payments, and supports smooth clinic operations.

You will schedule basic appointments, coordinate follow-ups, manage phone calls, reconcile cash drawers, assist with MyChart and kiosk check-in, and guide patients to the correct areas, contributing to a positive patient experience.

Qualifications

• Basic understanding of clinic scheduling, registration, and referral processes in Epic.
• Basic knowledge of insurance entry and verification processes in Epic.
• Familiarity with patient tools such as MyChart & kiosks.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to handle financial transactions accurately.
• Ability to multitask and manage multiple responsibilities efficiently.
• Ability to provide clear instructions and guidance to patients.
• Ability to facilitate effective communication between patients and clinical teams.

Responsibilities

• Greets and assists patients and visitors with check-in, completing all necessary registration steps in Epic, including insurance verification, demographic updates, obtaining signatures on forms, and point-of-service payments.
• Communicates clearly to clinic staff, providers, and care teams, to support a smooth process and positive experience for everyone.
• Schedules appointments, including follow-up visits, ensuring coordinated visits with doctors, radiology, and labs when needed. Manages waitlist or basic referral coordination as needed.
• Manages phone communications by answering calls, addressing voicemails, and handling telephone encounters efficiently.
• Reconciles appointment statuses, closes and reconciles cash drawers, and ensures accurate financial reporting.
• Assists patients with self-registration and arrival processes (MyChart & kiosks), educates them on forms and requirements, and troubleshoots any issues.
• Assists with completing questionnaires and obtaining applicable release forms, guides patients to correct areas, and provides wayfinding support.
• Reviews and works to refine scheduling to optimize appointments and ensure accuracy.

Skills

Epic scheduling

Insurance verification

MyChart & kiosks

Customer service

Communication skills

Multitasking

Education

High school diploma or equivalent

Job description

University of Utah Health in Salt Lake City is seeking a patient-facing Front Desk Clerk who greets patients, registers them in Epic, verifies insurance, collects signatures and at-service payments, and supports smooth clinic operations.

You will schedule basic appointments, coordinate follow-ups, manage phone calls, reconcile cash drawers, assist with MyChart and kiosk check-in, and guide patients to the correct areas, contributing to a positive patient experience.