Patient Check-In & Registration Specialist

Wakemed; Durham (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Wakemed in Durham, NC seeks a Patient Registration Representative to greet patients, verify and collect demographic and insurance information, and process check-in at the hospital and clinics. You will ensure high-quality customer service, handle point-of-service payments, and coordinate follow-up appointments while working in a high-volume healthcare environment with clinicians and staff.

Requirements include a High School Diploma or Equivalent and at least 1 year of customer service experience

Qualifications

• Excellent interpersonal and communication skills to assist patients and families.
• Ability to handle high-volume, fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Greet patients and check them in for appointments.
• Collect copays and update demographic and insurance information.
• Schedule follow-up appointments and act as liaison to healthcare staff.

Skills

Interpersonal skills

Customer service

Communication

Education

High School Diploma or Equivalent

Job description

Wakemed in Durham, NC seeks a Patient Registration Representative to greet patients, verify and collect demographic and insurance information, and process check-in at the hospital and clinics. You will ensure high-quality customer service, handle point-of-service payments, and coordinate follow-up appointments while working in a high-volume healthcare environment with clinicians and staff.

Requirements include a High School Diploma or Equivalent and at least 1 year of customer service experience