Patient Registration Representative

WakeMed Health & Hospitals; Durham (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Wakemed in Durham, NC seeks a Patient Registration Representative to greet patients, verify and collect demographic and insurance information, and process check-in at the hospital and clinics. You will ensure high-quality customer service, handle point-of-service payments, and coordinate follow-up appointments while working in a high-volume healthcare environment with clinicians and staff.

Requirements include a High School Diploma or Equivalent and at least 1 year of customer service experience

Qualifications

• Excellent interpersonal and communication skills to assist patients and families.
• Ability to handle high-volume, fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Greet patients and check them in for appointments.
• Collect copays and update demographic and insurance information.
• Schedule follow-up appointments and act as liaison to healthcare staff.

Skills

Interpersonal skills

Customer service

Communication

Education

High School Diploma or Equivalent

Job description

Overview

The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and medical office buildings as well as at the check in-desk within the physician practices. The Patient Registration Representative is responsible for collecting point of service payments and may also be responsible for scheduling appointments.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

1 Year Customer Service Preferred