Clinic Front Desk Specialist: Patient Check-In & Scheduling

Orthopaedic Solutions Management; Ocala (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Orthopaedic Solutions Management is seeking a front desk clerk at the Ocala Clinic to manage check-in/check-out, collect payments, and schedule follow-up appointments. The role requires attention to detail in handling insurance cards and authorization checks.

The candidate should have a High School Diploma and 2 years of medical office experience, with a focus on accurate data entry and patient service in a busy clinic setting.

Qualifications

• High School Diploma.
• 2 years experience in a medical environment.

Responsibilities

• Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.
• Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice.
• Informing patients of any delays in clinic/wait times.
• Providing patient with the intake tablet and instructions on how to use the tablet.
• Assist patients having difficulty using the tablet.
• Ensuring the patients have completed all the required intake information.
• Obtain and ensure the patient’s photo identification and insurance card(s) match the information in the patient’s Athena account.
• Verifying a valid authorization is present in the patient’s account in Athena.
• Ensuring the patient’s insurance benefits have been verified within the past 90 days.
• Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances.

Education

High School Diploma

Job description

Orthopaedic Solutions Management is seeking a front desk clerk at the Ocala Clinic to manage check-in/check-out, collect payments, and schedule follow-up appointments. The role requires attention to detail in handling insurance cards and authorization checks.

The candidate should have a High School Diploma and 2 years of medical office experience, with a focus on accurate data entry and patient service in a busy clinic setting.