Patient-Centric Front Office Coordinator (Medical Admin)

Beacon Behavioral Partners; Ridgeland (MS); On-site; USD 32,000 - 48,000; Full time

Job summary

Beacon Behavioral Partners in Ridgeland, MS is seeking a Front Office Coordinator (Medical Assistant) to greet patients, manage appointments, and support front and back-office operations with professionalism and empathy.

This role handles patient records, coordinates with clinical staff, verifies insurance information, and ensures HIPAA-compliant documentation while delivering exceptional customer service that enhances patient satisfaction and clinic efficiency.

Qualifications

• Front office or administrative experience in healthcare preferred
• Proficiency with EHR systems and Microsoft Office Suite
• Strong communication and interpersonal skills
• Basic knowledge of medical terminology and healthcare office procedures

Responsibilities

• Greet and assist patients, visitors, and staff professionally
• Schedule appointments and manage cancellations using EHR
• Answer phone calls, respond to inquiries, relay messages
• Maintain patient records with HIPAA-compliant confidentiality
• Coordinate communication between clinical staff, patients, and providers
• Process intake forms, verify insurance information, and handle billing inquiries
• Maintain organization and cleanliness of the front office
• Prepare reports and documentation for management

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Certification in medical office administration

Associate degree or higher in healthcare administration or related field

Tools

EHR systems

Microsoft Office Suite

Job description

Beacon Behavioral Partners in Ridgeland, MS is seeking a Front Office Coordinator (Medical Assistant) to greet patients, manage appointments, and support front and back-office operations with professionalism and empathy.

This role handles patient records, coordinates with clinical staff, verifies insurance information, and ensures HIPAA-compliant documentation while delivering exceptional customer service that enhances patient satisfaction and clinic efficiency.