Patient Care Unit Coordinator

Tufts Medical Center, Inc.; Boston (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Tufts Medical Center, Inc. in Boston is seeking an experienced Unit Coordinator to provide administrative and business support across patient care units.

The role coordinates the flow of patient activity and information, ensuring adherence to hospital policies and service standards while acting as a liaison among departments. Responsibilities include preparing charts, entering data, handling communications, scheduling, and supporting case management and nursing staff to facilitate timely

Qualifications

• High school diploma or equivalent.
• One year of customer service experience in a healthcare or customer facing setting.
• Associate's degree.

Responsibilities

• Maintain continuous communications with admissions on patient status, transfers, admissions, discharges, and bed changes.
• Review bed assignments and relay information to clinical staff.
• Greet and direct patients, visitors, physicians, and hospital personnel per service standards.
• Create and maintain patient charts per hospital policy; file data in medical records.
• Prepare and maintain medical records, label admission forms, and file paperwork.
• Label patient names and update bed boards, bedside charts, and digital records.
• Transcribe physician orders to appropriate information sites and follow through.
• Support unit communications by answering calls and routing messages; coordinate transfers and discharges.
• Use hospital IT systems to enter/verify data and generate reports; report IT issues.
• Collaborate with case management, social workers and nursing to arrange follow-up appointments.
• Coordinate communications during emergencies or STAT orders.
• Carry out tasks after off-shift/weekends when orders remain.
• Coordinate unit activities during electronic downtime.
• Facilitate timely delivery of time and attendance records.
• Monitor inventory of forms, supplies, and equipment; track rentals.
• Share information at staff meetings (attend, read minutes, or virtual).
• Assist with orientation and training of new unit coordinators as designated.

Skills

Communication skills

Organizational skills

Independent work

MS Word/Excel/Outlook

Adaptability

Interdepartmental collaboration

Medical terminology

Problem solving

Education

High school diploma or equivalent

Healthcare customer service experience

Associate's degree

Job description

Tufts Medical Center, Inc. in Boston is seeking an experienced Unit Coordinator to provide administrative and business support across patient care units.

The role coordinates the flow of patient activity and information, ensuring adherence to hospital policies and service standards while acting as a liaison among departments. Responsibilities include preparing charts, entering data, handling communications, scheduling, and supporting case management and nursing staff to facilitate timely