Patient Care & Tech Aide: Front Desk & Support

Shields Health; Marlborough (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health is seeking a Patient Care Representative/Tech Aide in Marlborough, MA. The role focuses on exceptional patient service, HIPAA compliance, and accurate data entry within a fast-paced healthcare setting.

The position supports patient flow, checks in patients via iPad, handles copays, and collaborates with technologists to ensure timely appointments. CPR certification and strong communication are required.

Qualifications

• High School Diploma required.
• CPR certification required.
• Excellent communication skills and computer proficiency.
• Attention to detail and typing accuracy.
• Ability to multi task and follow instructions with minimal supervision.
• Ability to sit for extended periods while performing data entry.

Responsibilities

• Greet patients, collect copay/deductible/coinsurance and explain the consent form to be completed.
• Assist patients with iPad check-in process, troubleshoot and provide feedback.
• Ability to recognize and utilize when language services are needed.
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list).
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Assist In patient interview process
• Assist in preparing patient scan room
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Performs other related duties as required.

Skills

Communication skills

Computer proficiency

Attention to detail

Multi-tasking

Data entry

Education

CPR certified

Job description

Shields Health is seeking a Patient Care Representative/Tech Aide in Marlborough, MA. The role focuses on exceptional patient service, HIPAA compliance, and accurate data entry within a fast-paced healthcare setting.

The position supports patient flow, checks in patients via iPad, handles copays, and collaborates with technologists to ensure timely appointments. CPR certification and strong communication are required.