Patient Care Coordinator & Front Desk Tech

Shields Health; Fitchburg (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health is seeking a Patient Care Representative/Tech Aide to deliver exceptional service with accuracy and efficiency. You will greet patients, collect payments, assist with iPad check-in, coordinate language services, and ensure HIPAA/privacy compliance while supporting technologists and radiologists to maintain smooth patient flow.

Responsibilities include handling mail, preparing the next day’s schedule, verifying data in systems, and assisting in interview processes and scan-room

Qualifications

• High School Diploma required; CPR certified.
• Excellent communication and computer skills required.
• Attention to detail and accurate data entry.
• Ability to multi-task and exceed customer expectations.
• Ability to interpret scheduling and HIPAA policies.

Responsibilities

• Greet patients, collect copay/deductible/coinsurance and explain consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Recognize language service needs and coordinate accordingly.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to manage patient flow.
• Process mail and deliveries; prepare next day’s appointment setup.
• Verify information in systems and respond to scheduling emergencies.
• Support machine utilization and maintain waitlist/hold list templates.
• Assist in patient interview processes and scan room preparation.
• Maintain co-pay/petty cash accuracy and make daily deposits.

Skills

CPR certified

Excellent communication

Computer proficiency

Attention to detail

Multi-tasking

Education

High School Diploma

Job description

Shields Health is seeking a Patient Care Representative/Tech Aide to deliver exceptional service with accuracy and efficiency. You will greet patients, collect payments, assist with iPad check-in, coordinate language services, and ensure HIPAA/privacy compliance while supporting technologists and radiologists to maintain smooth patient flow.

Responsibilities include handling mail, preparing the next day’s schedule, verifying data in systems, and assisting in interview processes and scan-room