Patient Care Representative & Check-In Specialist

Shields Health; Gardner (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health is seeking a Patient Care Representative/Tech Aide in the United States to greet patients, collect payments, and coordinate with the care team for smooth patient flow. You will assist with iPad check-in, ensure privacy, and support scheduling and scanning operations while maintaining HIPAA compliance.

The role requires CPR certification, strong communication, attention to detail, and the ability to multitask in a fast-paced environment. On-site position with benefits provided.

Qualifications

• High School Diploma required.
• CPR certification required.
• Excellent communication and computer proficiency.
• Attention to detail and typing accuracy.
• Ability to multi-task and meet customer expectations.
• Ability to sit for extended periods while data entry.
• Preferred: medical office courses.
• Preferred: knowledge of anatomy, medical terminology and insurance requirements.

Responsibilities

• Greet patients and collect copay, deductible, and coinsurance; explain consent forms.
• Assist patients with iPad check-in and troubleshoot.
• Identify language-service needs and arrange accordingly.
• Distribute films/CDs while protecting HIPAA and privacy.
• Coordinate with technologists and radiologists for patient flow.
• Process incoming/outgoing mail and deliveries.
• Prepare setup for next-day appointment schedule and flag issues.
• Verify and enter patient information into systems.
• Respond to scheduling emergencies and communicate impacts.
• Maintain confidentiality and handle cash accuracy; daily deposits.
• Support machine utilization by completing templates.
• Assist in patient interview and scan room preparation.
• Keep management informed of significant situations.
• Stay current on policy changes.

Skills

Excellent communication

Computer proficiency

Attention to detail

Typing accuracy

Multitasking

Data entry

Education

High School Diploma

CPR certification

Medical office courses (preferred)

Knowledge of anatomy and medical terminology; insurance requirements (preferred)

Tools

Ipad check-in

HIS software

Job description

Shields Health is seeking a Patient Care Representative/Tech Aide in the United States to greet patients, collect payments, and coordinate with the care team for smooth patient flow. You will assist with iPad check-in, ensure privacy, and support scheduling and scanning operations while maintaining HIPAA compliance.

The role requires CPR certification, strong communication, attention to detail, and the ability to multitask in a fast-paced environment. On-site position with benefits provided.