Patient Care Navigator / Tech Aide

Umass Memorial MRI - Marlborough, LLC; Marlborough (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health Care Group in Massachusetts is seeking a Patient Care Representative/Tech Aide to support patient flow and accuracy in imaging services. You will greet patients, collect payments, and assist with iPad check-in, while maintaining HIPAA compliance and professional communication.

The role involves coordinating with technologists, handling mail, preparing the next day’s schedule, and performing data entry with attention to detail. CPR certification is required.

Qualifications

• High School Diploma required.
• CPR certification required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations.

Responsibilities

• Greet patients and collect copay/deductible/coinsurance, explain consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Recognize when language services are needed and assist accordingly.
• Maintain HIPAA and patient privacy policy; handle films/CDs as required.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Process mail and deliveries; prepare next day’s appointment setup.

Skills

Excellent communication

Typing accuracy

Data entry

Multi-tasking

Ability to follow instructions

CPR certification

Customer service

Education

High School Diploma

Tools

Computers

Job description

Shields Health Care Group in Massachusetts is seeking a Patient Care Representative/Tech Aide to support patient flow and accuracy in imaging services. You will greet patients, collect payments, and assist with iPad check-in, while maintaining HIPAA compliance and professional communication.

The role involves coordinating with technologists, handling mail, preparing the next day’s schedule, and performing data entry with attention to detail. CPR certification is required.