Patient Care Navigator & Front Desk Tech

Umass Memorial Health Alliance MRI Center, LLC; Massachusetts; On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health Care Group seeks a Patient Care Representative/Tech Aide to support exceptional customer service and accurate data handling. You will greet patients, collect copays and explain forms, assist with iPad check-in, and ensure HIPAA compliance in daily tasks.

The role requires strong communication, attention to detail, and the ability to multi-task in a fast-paced healthcare setting. Training emphasizes patient privacy and collaboration with technologists and radiologists.

Qualifications

• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.

Responsibilities

• Greet patients and collect necessary payments and explain forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Maintain HIPAA and patient privacy; handle confidential information.

Skills

Excellent communication

Computer proficiency

Typing accuracy

Attention to detail

Multi-tasking

Education

High School Diploma

Job description

Shields Health Care Group seeks a Patient Care Representative/Tech Aide to support exceptional customer service and accurate data handling. You will greet patients, collect copays and explain forms, assist with iPad check-in, and ensure HIPAA compliance in daily tasks.

The role requires strong communication, attention to detail, and the ability to multi-task in a fast-paced healthcare setting. Training emphasizes patient privacy and collaboration with technologists and radiologists.