Patient Care Team AMSA: Medical Support Specialist

US-Department-of-Veterans-Affair; Decatur (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs in Decatur, GA seeks an Advanced Medical Support Assistant (AMSA), GS-0679-06, to support the Patient Aligned Care Team and other clinics. You will manage appointments, coordinate information, and help ensure access and high-quality care.

This role emphasizes administrative judgment, communication with clinicians, and proficient use of patient systems to monitor schedules, assist with referrals and follow-up, and support patient care across multiple clinics.

Qualifications

• U.S. citizenship required or as allowed by policy.
• Education: high school diploma/GED or equivalent.
• No licensure required; grandfathering provisions may apply.
• Experience not required, entry-level GS-6 standard.

Responsibilities

• Schedule and coordinate appointments across clinics.
• Manage patient information and ensure access to care.
• Communicate with clinicians and patients to resolve issues.
• Enter data into electronic records and support referrals.

Skills

Scheduling across care teams

Interdisciplinary coordination

Medical terminology

Team communication

Prioritization & organization

Electronic health record usage

Education

High school diploma or GED

Tools

EHR systems

Job description

U.S. Department of Veterans Affairs in Decatur, GA seeks an Advanced Medical Support Assistant (AMSA), GS-0679-06, to support the Patient Aligned Care Team and other clinics. You will manage appointments, coordinate information, and help ensure access and high-quality care.

This role emphasizes administrative judgment, communication with clinicians, and proficient use of patient systems to monitor schedules, assist with referrals and follow-up, and support patient care across multiple clinics.